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(Wireless-NewsWire.Com, June 18, 2019 ) The "Global Customer Care BPO Market Analysis to 2027" is a specialized and in-depth study of the customer care BPO industry with a special focus on the global market trend analysis. The report aims to provide an overview of customer care BPO market with detailed market segmentation by solution, end-user and geography. The global customer care BPO market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading customer care BPO market players and offers key trends and opportunities in the customer care BPO market.
Customer care BPO is outsourcing customer care services to other firms so that the companies can focus on their core business. The customer care BPO market is gaining popularity as more firms are focusing on outsourcing customer care operation to increase operational efficiency and cost optimization. The customer care BPO service providers are offering inbound and outbound solutions based on the client's requirements.
MARKET DYNAMICS
Cost efficiency, increasing popularity of outsourcing business operation to gain operational efficiency and increasing focus towards providing better customer experience are the major factors that are expected to drive the growth of customer care BPO market. The advent of technologies like machine learning, AI and NLP and increasing popularity of intelligent Chatbots for intelligent customer engagement might hinder the growth of customer care BPO market.
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MARKET SEGMENTATION
The global customer care BPO market is segmented on the basis of product solution and end-user. Based on solution, the market is segmented as onshore outsourcing, offshore outsourcing, nearshore outsourcing. On the basis of the end-user the market is segmented as BFSI, it and telecommunication, healthcare and pharmaceutical, retail and e-commerce, transportation and logistics, media and communication, automotive, others.
REGIONAL FRAMEWORK
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global customer care BPO market based on various segments. It also provides market size and forecast estimates from year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The customer care BPO market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.
The report analyzes factors affecting customer care BPO market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the customer care BPO market in these regions.
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MARKET PLAYERS
The reports cover key developments in the customer care BPO market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market payers from customer care BPO market are anticipated to lucrative growth opportunities in the future with the rising demand for customer care BPO in the global market. Below mentioned is the list of few companies engaged in the customer care BPO market.
The report also includes the profiles of key customer care BPO companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.
- Acticall (Sitel)
- Alorica
- Arvato
- Atento
- Comdata
- Convergys
- Sykes Enterprises
- Teleperformance SA
- TeleTech Holdings
- Webhelp
The Insight Partners
Sameer Joshi
+1-646-491-9876
sam@theinsightpartners.com
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