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Global UCaaS Market will Reach at CAGR 8.7% from 2021-2027

(Wireless-NewsWire.Com, September 22, 2021 ) Global UCaaS Market value forecasted to reach USD 28.3 billion in 2027, at a CAGR 8.7% from 2021-2027.UCaaS (Unified communications-as-a-Service) is used by a large number of enterprises as it improves business processes by streamlining communication, and thus increases revenue.

Impact of COVID-19

Due to the COVID-19 pandemic, organizations worldwide have shifted to remote working platforms to safeguard employee safety & diminish COVID Spread. Since employees have started functioning from home, suddenly demand for online communication & collaboration platform has been increased which expected to support the market growth.

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Regional Analysis

Asia Pacific region is expected to witness substantial growth during the forecast period, due to the continued digitization & the growing mobile workforce in the region. An aggressive rollout of high-speed internet at affordable tariffs & rapid smartphone proliferation in the region are particularly allowing people to work remotely & subsequently encouraging enterprises to opt for UCaaS solutions.

Key Players

Some prominent players in the global UCaaS market include: Vonage Business Communications, RingCentral Inc., Kurmi Software, Voss Solutions, Avaya Inc., TetraVX, NetFortris Inc., Cisco Systems Inc., Mitel Networks Corporation, 8X8 Inc., etc.

Market Taxonomy

By Components
Contact Center
Unified Messaging
Collaboration Platform

By Organization Size
Large Enterprises
Small and Medium-sized Enterprises

By Region
North America
Latin America
Asia Pacific
Middle East & Africa

Recent Developments

April 2020 - RingCentral Inc. had launched its latest video tools Ring Central Video as part of its suite of offerings, which include video, messaging, and phone solutions. One of the features that differentiate RingCentral Video from other similar tools is that it delivers a browser-based experience, allowing users to avoid weighty & at-times confusing downloads.

January 2021- Avaya Inc., had announced that Avaya OneCloud CCaaS & OneCloud CPaaS portfolios are now available with Avaya AI Virtual Agent Enhanced, new human-like automation features which significantly improve customer experience & contact center efficiency.

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Qualiket Research

Hemant Singh



Source: EmailWire.Com

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