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(Wireless-NewsWire.Com, September 23, 2014 ) Houston, TX – Social media has become the norm on how businesses communicate and engage with its clienteles. EmailWire, a global newswire with press release distribution services, presents the overview "The Potential of Social Media in Telecoms 2014 and Beyond:"
"By the end of 2015, 81% of CSPs will be leveraging social technologies to transform the customer experience.
"According to Telesperience, by the end of 2015 90% of operators will be using social technology to drive business impact, and 80% hope to use it to drive conversion rates and to transform the customer experience. In this infographic Telecoms IQ explores how global operators are already using social networks to increase customer loyalty and become more customer centric-organizations, whilst reducing operational and marketing costs. "
To get a free copy of this overview, go to http://groupweb.tradepub.com/free/w_iqpc04/?p=w_iqpc04.
While businesses will use Social Media to engage and build customer loyalty, there is growing need to measure and analyze the impact on business outcomes. The whitepaper, "Social Media Monitoring vs. Social Media Analytics", provides insight:
"Customer Service Directors, learn how social media analytics can make sense of online conversations and provide the actionable insight needed to make smarter business decisions and provide better service experiences.
"If you're simply monitoring keywords in social media to put out fires, you're missing out on what all the chatter really has to offer--a wealth of information about the customer experience, your products and your brand.
"Keywords don't reveal customer sentiment, but social media analytics can. Get to the root cause of problems. Identify emerging topics in the customer conversation. Understand context. Really listen."
For a complementary of this white paper, "Social Media Monitoring vs. Social Media Analytics", go to http://groupweb.tradepub.com/free/w_aaaa2510/?p=w_aaaa2510.
About EmailWire.Com
EmailWire.Com (http://www.emailwire.com) is SEO and global press release distribution services for small and medium size companies, public and investor relations firms and stocks promotion companies.
Press releases that EmailWire distributes appear on thousands of news sites such as AOL (NYSE: AOL), Bing from Microsoft (NASDAQ: MSFT), Google (NASDAQ: GOOG), Yahoo search (NASDAQ: YHOO) – just to name a few. EmailWire press releases also appear on thousands of blogs and RSS feeds, newspapers, radio and television news sites. Hundreds of social media sites also carry EmailWire’s press releases: for example, Facebook (NASDAQ: FB), Linkedin (NYSE: LNKD) and Twitter (NYSE: TWTR).
EmailWire is offering unlimited press release distribution at discount prices. Press release reseller programs for independent online marketers are also available. For more information on press release distribution services go to http://www.emailwire.com/publications/unlimited_press_release_distribution.php.
GroupWeb.Com
Press Release Distribution & Media Staff
281-645-4086
info@groupweb.com
Source: EmailWire.Com 
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