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(Wireless-NewsWire.Com, September 19, 2018 ) The global cloud-based ITSM market was valued at USD 5.12 billion in 2016 and is projected to reach USD 15.77 billion by 2025, growing at a CAGR of 15.1% from 2017 to 2025.
Cloud based ITSM is a cloud managed service that helps organizations perform everything from the planning to the operation of IT (information technology) services. Cloud based ITSM deals with the execution of information technology services particularly for the customer’s needs. It is carried out by the IT service provider via the right processes, people and information technology.
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Increased workforce productivity and savings as well as the growing trend of bring your own device (BYOD) are aspects of the cloud business of Cloud-Based ITSM that are positive and are driving the overall growth of the market. Specific factors such as high dependency on the internet and concerns for cloud security are however restricting their market growth.
Competitive Landscape:
The major players in the market are as follows:
IBM Corporation
BMC Software, Inc.
Citrix Systems, Inc.
CA Technologies
Axios Systems PLC
Servicenow, Inc.
Heat Software USA, Inc.
Cherwell Software, LLC
Hornbill Corporate Limited
Hewlett Packard Enterprise Company
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