(Wireless-NewsWire.Com, October 10, 2013 ) SAN DIEGO, CA, October 9, 2013 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that services industry veteran Vele J. Galovski has joined the TSIA team. He will serve as the vice president of field services research and will manage TSIA’s efforts in industry benchmarking, research, and thought leadership in this important service discipline.
TSIA’s research practices, or “service disciplines”—Education Services, Field Services, Managed Services, Professional Services, Service Revenue Generation, and Support Services—are the driving forces of today’s technology services industry.
Galovski has provided thought leadership and has driven breakthrough performance in high-profile assignments in a diverse set of companies throughout his career, including Xerox, Eastman Kodak, Bank of America, NVR, and several cloud services startups.
Throughout his nearly 30 years in the services industry, he has consistently driven double-digit top-line growth with a proven retain, gain, and grow strategy, as well as bottom-line profitability with a focused “cost-down” process. He has been awarded a “Method and System to Manage Achieving an Objective” patent, and he is a Six Sigma Black Belt as well as a licensed professional engineer. He is author of the book, The Perpetual Innovation Machine, which describes a holistic approach to management based on ambitious goal setting, data-driven analysis, skillful prioritization, inspiring leadership, and employee engagement.
“We are excited by the opportunity Vele creates to cross-pollinate innovative service practices from other industries to the technology services industry,” said Thomas Lah, executive director of TSIA. “This, combined with his extensive experience in change management, makes him the perfect fit for this role at this time. I believe that all TSIA members—and not just our Field Services members—will benefit from Vele’s insights.”
More information on TSIA membership can be found at http://www.tsia.com/membership/about.html.
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology. TSIA’s editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at www.tsia.com, follow us on Twitter @TSIACommunity, or like us on Facebook and the TSIA Books Facebook page.
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