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(Wireless-NewsWire.Com, April 23, 2018 ) Global Contact Center Market Forecast to 2023
A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM).
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Top Manufacturers: Teleperformance, Convergys (Stream), Sykes Enterprises Inc., Transcom, Atento, Arvato, West Corporation, Acticall (Sitel), TeleTech Holdings Inc., Comdata Group, Serco, Concentrix
Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Applications, can be divided into
Telecommunication
Banking, Financial Services and Insurance (BFSI)
Government and Public Sector
Healthcare and Life Sciences
Retail and Consumer Goods
Others
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The increased adoption of mobile devices such as smartphones and tablets and the rise in usage of social media platforms, induces enterprises to adopt next-generation IT solutions. Focusing on reducing their ownership costs and enhancing customer services, customer contact centers will start preferring cloud computing solutions and will also concentrate on implementing advanced biometrics systems. Moreover, end-to-end digitization in several industries such as retail, banking, telecom, and healthcare will also compel contact center service providers to offer improved services using advanced technologies.
Table of Content:
1 Market Overview
2 Manufacturers Profiles
2.1 Teleperformance
2.1.1 Business Overview
2.1.2 Contact Center Type and Applications
2.1.2.1 Type 1
2.1.2.2 Type 2
2.1.3 Teleperformance Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.2 Convergys (Stream)
2.2.1 Business Overview
2.2.2 Contact Center Type and Applications
2.2.2.1 Type 1
2.2.2.2 Type 2
2.2.3 Convergys (Stream) Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.3 Sykes Enterprises Inc.
2.3.1 Business Overview
2.3.2 Contact Center Type and Applications
2.3.2.1 Type 1
2.3.2.2 Type 2
2.3.3 Sykes Enterprises Inc. Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
3 Global Contact Center Sales, Revenue, Market Share and Competition by Manufacturer (2016-2017)
4 Global Contact Center Market Analysis by Regions
5 North America Contact Center by Countries
6 Europe Contact Center by Countries
7 Asia-Pacific Contact Center by Countries
8 South America Contact Center by Countries
9 Middle East and Africa Contact Center by Countries
10 Global Contact Center Market Segment by Type
11 Global Contact Center Market Segment by Application
12 Contact Center Market Forecast (2018-2023)
13 Sales Channel, Distributors, Traders and Dealers
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