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(Wireless-NewsWire.Com, May 18, 2018 ) 2018-2025 Contact Center Analytics Software Report on Global and United States Market Status and Forecast by Players Types and Applications
Contact center analytics also aid in reducing operational & overhead expenses. One time implementation of contact center analytics alleviate frequently repeated issues. Furthermore, customer experience is the valuable element in any contact center business segment. So it’s important in transforming this experience into a metric to address customer issues on a persuasive level with the help of contact center analytics. Moreover, any organization is expected to multiply its revenue generation process. Contact center analytics helps to distinguish novel cross-selling & up-selling opportunities to improve this sales generation goal.
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Top Manufacturers: Cisco Systems, Inc. (US) , Genpact Limited (Bermuda) , Verint Systems Inc. (US) , 8X8 Inc. (US) , Genesys (US) , Oracle Corporation (US) , Mitel Networks Corporation (Canada) , SAP SE (Germany) , NICE Ltd. (Israel) , Enghouse Interactive (US), Five9, Inc. (US) , CallMiner (US) , Servion Global Solutions (India)
Market Segment by Regions, regional analysis covers
United States
EU
Japan
China
India
Southeast Asia
Market Segment by Type, covers
Speech Analytics
Cross-channel Analytics
Predictive Analytics
Performance Analytics
Text Analytics
Market Segment by Applications, can be divided into
Log Management
Risk and Compliance Management
Real-Time Monitoring and Reporting
Workforce Management
Customer Experience Management
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The major driving factor for this market remains high demand for better customer experience management solutions which can provide 360o view of customer data and enable companies to gain crucial insights into this data to enhance customer experience. Proliferation of cloud computing, growing demand for speech and text analytics solutions, and increased compliance requirements are other key drivers fuelling the growth of contact center analytics software market.
Contact center utilizes the analytical tools such as relevant KPIs and other metrics to manage their employees. Besides, companies are aiming at improving their first call responses. This can be achieved by training the employees well enough to detail their customers over phone about the new product release and offerings along with addressing their issues by consuming less engagement time per customer. This indirectly help in reducing operational cost and allows customers to gain turn up voluntarily for another call. Hence, this factor of improving first call response is expected to drive the contact center analytics.
Table of Content:
2018-2025 Contact Center Analytics Software Report on Global and United States Market, Status and Forecast, by Players, Types and Applications
1 Industry Overview of Contact Center Analytics Software
2 Global Contact Center Analytics Software Competition Analysis by Players
3 Company (Top Players) Profiles
3.1 Cisco Systems, Inc. (US)
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Contact Center Analytics Software Revenue (Value) (2013-2018)
3.1.5 Recent Developments
3.2 Genpact Limited (Bermuda)
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Contact Center Analytics Software Revenue (Value) (2013-2018)
3.2.5 Recent Developments
3.3 Verint Systems Inc. (US)
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Contact Center Analytics Software Revenue (Value) (2013-2018)
3.3.5 Recent Developments
4 Global Contact Center Analytics Software Market Size by Type and Application (2013-2018)
5 United States Contact Center Analytics Software Development Status and Outlook
6 EU Contact Center Analytics Software Development Status and Outlook
7 Japan Contact Center Analytics Software Development Status and Outlook
8 China Contact Center Analytics Software Development Status and Outlook
9 India Contact Center Analytics Software Development Status and Outlook
10 Southeast Asia Contact Center Analytics Software Development Status and Outlook
11 Market Forecast by Regions, Type and Application (2018-2025)
12 Contact Center Analytics Software Market Dynamics
13 Market Effect Factors Analysis
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