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(Wireless-NewsWire.Com, September 07, 2018 ) Global Contact Center Market 2018 Forecast to 2023
A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM).
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Top Manufacturers: Teleperformance, Convergys (Stream), Sykes Enterprises Inc., Transcom, Atento, Arvato, West Corporation, Acticall (Sitel), TeleTech Holdings Inc., Comdata Group, Serco, Concentrix
Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia etc.)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
Weighing Capacity ≤100kg
Weighing Capacity 100kg-200kg
Weighing Capacity ＞200kg
Market Segment by Applications, can be divided into
Market Segment by Applications, can be divided into
Telecommunication
Banking, Financial Services and Insurance (BFSI)
Government and Public Sector
Healthcare and Life Sciences
Retail and Consumer Goods
Others
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This report focuses on the Contact Center in Global market, especially in North America, Europe and Asia-Pacific, South America, Middle East and Africa. This report categorizes the market based on manufacturers, regions, type and application.
Table of Content:
1 Market Overview
2 Manufacturers Profiles
2.1 Teleperformance
2.1.1 Business Overview
2.1.2 Contact Center Type and Applications
2.1.2.1 Type 1
2.1.2.2 Type 2
2.1.3 Teleperformance Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.2 Convergys (Stream)
2.2.1 Business Overview
2.2.2 Contact Center Type and Applications
2.2.2.1 Type 1
2.2.2.2 Type 2
2.2.3 Convergys (Stream) Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.3 Sykes Enterprises Inc.
2.3.1 Business Overview
2.3.2 Contact Center Type and Applications
2.3.2.1 Type 1
2.3.2.2 Type 2
2.3.3 Sykes Enterprises Inc. Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
3 Global Contact Center Market Competition, by Manufacturer
4 Global Contact Center Market Analysis by Regions
5 North America Contact Center by Countries, Type, Application and Manufacturers
6 Europe Contact Center by Countries, Type, Application and Manufacturers
7 Asia-Pacific Contact Center by Countries, Type, Application and Manufacturers
8 South America Contact Center by Countries, Type, Application and Manufacturers
9 Middle East and Africa Contact Center by Countries, Type, Application and Manufacturers
10 Global Contact Center Market Segment by Type
11 Global Contact Center Market Segment by Application
12 Contact Center Market Forecast (2018-2023)
13 Sales Channel, Distributors, Traders and Dealers
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